# Human Handover

**When I should use it?** 

* Transferring the chat to human agent
* Involving your support team when questions are not answered by the bot

### How do I set it up? 

You can follow the following steps to set up the Human Handover action block; 

* Add an action block on canvas by clicking on '**+**' <br>
* Choose '**Human Handover**' <br>
* Configure it on the right panel<br>

  * **Transfer conversation to:** \
    \
    Select the team to whom the conversation needs to be transferred to\ <br>
  * **Success Message:** \
    \
    The message configured here will be sent to the visitors when Human Handover is successfully invoked<br>
  * **Disabled Message:**\
    \
    The message configured here will be send to the visitor when Human Handover is disabled\ <br>
  * **No agent is available:** \
    \
    The message configured here will be sent to the visitors when all the agents are either occupied or not available \ <br>
  * **Beyond operational hours:** \
    \
    The message configured here will be sent to the visitors when the Human Handover is invoked beyond operational hours

{% hint style="info" %}
When Human Handover is triggered, the assigned user will receive a browser notification to let them know that a conversation has assigned to them\
\
If 'Auto Assign' is enabled for Human Handover, then the conversation will be automatically get assigned to available agent or else the conversation will be placed in the 'Unassigned' tab\
\
Once the conversation is assigned to the agent, the same cannot be re-assigned back to the bot
{% endhint %}

### What are the scenarios in which Human Handover can fail?&#x20;

* When Human Handover is disabled
* When there are no agents available&#x20;
* When Human Handover occurs beyond operational hours