> For the complete documentation index, see [llms.txt](https://help.talkie.se/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.talkie.se/live-chat/creating-views.md).

# Creating views

By default on the live chat screen, you have the following views:

* **You** - Chats assigned to you.
* **Assigned** - Chats currently in progress.
* **Unassigned** - No agent is assigned to the chat.
* **Closed** - Historically closed chats.
* **SLA breached** - Chats whose SLAs are breached

If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:

* On the live chat screen, click ' + views'
* Give the view a name
* Define your filter criteria by adding conditions
* Click 'Create view'

<figure><img src="https://4077461289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeewcbkzHrPPg3QzvoyBM%2Fuploads%2F4YNa3E77UmMVeI2LyrOg%2FSka%CC%88rmavbild%202025-04-01%20kl.%2010.18.28.png?alt=media&amp;token=586fefbd-4d77-4693-b3d8-97c9843a525e" alt=""><figcaption></figcaption></figure>

**Note**:

* All views are static and are not refreshed in real time.
* To see the updated chats, refresh the page.
* Views created are accessible to all users.