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ZyndraAI help center
  • 😀Welcome to ZyndraAI, a part of Talkie AB
    • ZyndraAI Basic
  • 🏁Getting started
    • Building a Chatbot
    • Chatbot Appearance
      • Custom CSS
    • Testing a Chatbot
    • Publishing your bot
      • Installation using HTML
      • Installation on Facebook
    • Deploying a Chatbot
    • Utility Tools
    • Variables
  • ✨AI-studio
    • Overview
    • Knowledge base
    • Prompts
    • Setting up retrain
    • Function call
    • Custom Answers
  • 💬Live chat
    • Overview
    • Creating views
    • Adding labels
    • Saved replies
    • Settings
  • 🏗️Action blocks
    • Overview
    • Trigger
    • Send Message
    • Collect Input
    • Buttons
    • Carousel
    • Calendar
    • Send an Email
    • Condition
    • Image Carousel
    • Human Handover
    • Slider
    • File Upload
    • Delay
    • Form
    • Flow
    • Jump
    • Codeblock
    • Answer AI
    • Set AI
  • 🏆Integrations
    • Overview
    • HTTP request
    • Hubspot
    • Salesforce
    • Slack
      • Live Chat for Slack
      • Notification for Slack
    • Public APIs
  • 💵Payment and plans
    • Purchasing a plan
    • Payment Methods
    • Initial cost, notice period, commitment period
    • Spent conversations
    • What currency do you charge in?
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  • Creating saved replies from live chat
  • Creating saved relpies from settings
  1. Live chat

Saved replies

PreviousAdding labelsNextSettings

Last updated 19 days ago

It is a snippet of text that can be quickly added to the editor when replying to a customer or a visitor.

There are many benefits of using quick responses or saved replies, however, to highlight a few;

  • Speed up the response time

  • Tackling repetitive queries

  • Provide consistent answers to the common questions

  • Manage multiple conversations in parallel

Creating saved replies from live chat

  • Click on 'Join the Conversation'

  • Click on 'Bookmark' or type '/' to access the Saved Replies

  • Click on '+ Create Saved Reply'

  • Give 'Title' & define the 'Message or Reply'

  • Click on 'Create' to create the Saved Reply

Creating saved relpies from settings

  • Go to 'Settings' -> Live Chat -> Saved Replies

  • Click on 'Create Saved Reply' on the top right corner

  • Give 'Title' & define the 'Message or Reply'

  • Click on 'Create'

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