> For the complete documentation index, see [llms.txt](https://help.talkie.se/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.talkie.se/live-chat/saved-replies.md).

# Saved replies

It is a snippet of text that can be quickly added to the editor when replying to a customer or a visitor.

There are many benefits of using quick responses or saved replies, however, to highlight a few;

* Speed up the response time
* Tackling repetitive queries
* Provide consistent answers to the common questions
* Manage multiple conversations in parallel

## Creating saved replies from live chat

* Click on 'Join the Conversation'
* Click on 'Bookmark' or type '/' to access the Saved Replies
* Click on '+ Create Saved Reply'
* Give 'Title' & define the 'Message or Reply'
* Click on 'Create' to create the Saved Reply

<figure><img src="https://4077461289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeewcbkzHrPPg3QzvoyBM%2Fuploads%2FjPMreV39eEaFeXtgieiQ%2FSka%CC%88rmavbild%202025-04-01%20kl.%2010.22.32.png?alt=media&amp;token=425985df-b191-4c0f-95bf-62a1355408cb" alt=""><figcaption></figcaption></figure>

## Creating saved relpies from settings

* Go to 'Settings' -> Live Chat -> Saved Replies
* Click on 'Create Saved Reply' on the top right corner
* Give 'Title' & define the 'Message or Reply'
* Click on 'Create'

<figure><img src="https://4077461289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeewcbkzHrPPg3QzvoyBM%2Fuploads%2FzoP73xYmP48bn3sKe78O%2FSka%CC%88rmavbild%202025-04-01%20kl.%2010.24.33.png?alt=media&amp;token=a992d808-9960-44f3-8601-72103bf27c9c" alt=""><figcaption></figcaption></figure>