# Saved replies

It is a snippet of text that can be quickly added to the editor when replying to a customer or a visitor.

There are many benefits of using quick responses or saved replies, however, to highlight a few;

* Speed up the response time
* Tackling repetitive queries
* Provide consistent answers to the common questions
* Manage multiple conversations in parallel

## Creating saved replies from live chat

* Click on 'Join the Conversation'
* Click on 'Bookmark' or type '/' to access the Saved Replies
* Click on '+ Create Saved Reply'
* Give 'Title' & define the 'Message or Reply'
* Click on 'Create' to create the Saved Reply

<figure><img src="/files/JDtiG54XR5LOmKIgjtRO" alt=""><figcaption></figcaption></figure>

## Creating saved relpies from settings

* Go to 'Settings' -> Live Chat -> Saved Replies
* Click on 'Create Saved Reply' on the top right corner
* Give 'Title' & define the 'Message or Reply'
* Click on 'Create'

<figure><img src="/files/mnreN3g0Gvf402xJEeAv" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.talkie.se/live-chat/saved-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.