Send Message

The "Send Message" action block allows you to engage with your visitors by sending messages in a chat conversation

Action block is used for sending out informative messages that do not seek input from the visitors.

The rich text editor supports all the languages i.e. now you can type your input in any language you want like French, Spanish etc..

Delay in sending messages on the basis of word count like if the content of the first message is large, the bot usually delays sending the second message for 2 to 5 seconds allowing the visitor time to read through the first message.

When should I use this block?

There are various reasons for which this action block can be used like for instances it allows you to greet your visitor, share information about the product or service or company as well.

How do I set it up?

Setting up 'Send Message' action block

You can follow the following steps to set up 'Send Message' action block;

  • Add an block on canvas by clicking on '+'

  • Choose 'Send Message'

  • Configure the following on the right panel

    • Message: Configure or set the message that you would like to send it to the visitor. You can also use the variables to personalise the message. Depending on your preference, you can either add text message by clicking on '+ Text' or media file as message like GIFs or images by clicking on '+ File'

What formatting options do I have?

In the rich text editor, you can format your text using the formatting bar. It allows you to display your message to the user either in the Bold or Italics letters or even underline the selected part of the message. It also allows you to send

the message in the bullet points or attach link with selected text.

  • Bold

  • Italics

  • Underline

  • Bullet Points

  • Link

You can also add emojis to make the conversation more casual and friendly

We do support up to 999 characters however we do recommend not to have more than 160 characters in a single message since anything more than this could impede the user experience

Can the messages be re-arranged?

The sequence of the messages / inputs space can also be changed as per the preference. You can hover over the block till the arrows are visible on the left of the input space, left click on arrow (hold), drag (upwards or downwards) & release it to the position as per the new sequence defined.

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