# Building a Chatbot

Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot<br>

What is Inbound chatbot?&#x20;

An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiates contact with business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks. <br>

**How do I build an Inbound Chatbot?**<br>

You can follow the following steps to build an inbound chatbot;&#x20;

* Go to 'Bot Builder'&#x20;
* Click on 'Build a Bot'&#x20;
* Choose 'Build an Inbound Bot'&#x20;
* Select the 'Channel' from available options
* Choose how you want to build your bot i.e. 'Use this Templates' or 'From Scratch'&#x20;
* Add 'Action Blocks' in the conversational flow
* Configure 'Action Blocks' on the right panel
* Click on 'Test this Bot' to test the flow&#x20;

Click on 'Deploy' to deploy the bot